Quarterly review
Q3 Business Review
Northwind Labs · October 18, 2026
Where we landed
$4.6Mrevenue, up 19%
1,284paying accounts
113%net revenue retention
What worked
- Self-serve signup cut onboarding from nine days to forty minutes.
- Enterprise tier shipped in August. Twenty-two accounts in seven weeks.
- Docs rewrite. “How do I” tickets fell 44%.
What did not
- Southwest closed at 69% of plan. Two reps left in July.
- Support backlog peaked at 640 tickets on September 9.
Two bets for Q4
Usage-based pricing, and a public API.
Single HTML file. No external files, no build step.