Quarterly review
Northwind Labs, Q3 2026
October 18, 2026 · prepared for the board
Three numbers
$4.6Mrevenue, up 19% over Q2
1,284paying accounts
113%net revenue retention
What worked
- Self-serve signup. Onboarding went from nine days to forty minutes.
- Enterprise tier shipped in August. Twenty-two accounts in seven weeks.
- Docs rewrite. Support tickets tagged “how do I” fell 44%.
What did not
- Southwest region closed at 69% of plan. Two reps left in July.
- Support backlog peaked at 640 tickets on September 9.
Two bets for Q4
Usage-based pricing, and a public API.
Both ship before Thanksgiving or they move to Q1.
Single HTML file. No external files, no build step.