Refund Policy

Last updated: 27 August 2026 · Effective: 6 September 2026

1Who you bought from

Paid plans are sold by Paddle.com Market Ltd acting as Merchant of Record. Paddle is the seller on your invoice and issues refunds. We instruct Paddle when a refund is approved. You can also contact Paddle directly at paddle.net using the reference on your receipt.

214-day refund

• Request a refund within 14 days of any charge — first purchase or renewal — and we refund that charge in full.
• You do not need to give a reason.
• Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

3How to request one

Email help@nos-workspace.com from the address on the account, with the date of the charge or the Paddle receipt number. That is the whole process. We aim to reply within one business day.

4Cancelling a subscription

• Cancel any time from your account settings. Cancelling stops the next renewal.
• You keep paid features until the end of the period you have already paid for. We do not downgrade you mid-period.
• After the period ends, the account returns to the free plan. Documents that exceed free-plan limits are not deleted — they become read-only.
• Published links stay alive. We do not break links you have already sent to other people. We may re-apply our attribution badge.

5Outside the 14 days

We do not automatically refund charges older than 14 days, but write to us anyway if something went wrong. We refund at our discretion where, for example, a technical fault prevented you from using the Service, or a renewal was charged after you had already asked to cancel.

6Annual plans

Annual plans follow the same 14-day rule from the date of each annual charge. If you cancel later in the year, you keep access for the remainder of the paid year.

7Your statutory rights

This policy is in addition to, and does not limit, rights you have by law.

Consumers in the European Union and the United Kingdom

You have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to begin providing the digital service immediately during that period, you acknowledge that you may lose the right of withdrawal once performance has begun. In practice our own 14-day policy above is at least as generous.

Consumers in the Republic of Korea

Under the Act on the Consumer Protection in Electronic Commerce, you may withdraw a subscription within 7 days of the transaction or of the date the service becomes available. For digital content whose provision has already begun, withdrawal may be restricted only where that restriction was clearly notified to you separately and you separately consented before provision began. Our 14-day policy above applies regardless.

8Free plan

The free plan costs nothing, so there is nothing to refund. You can delete your account at any time.

9Contact

Operated by Hoyeon Yeo, an individual based in the Republic of Korea.
NOS Workspace · Terms · Privacy · Refunds
Orders for paid plans are sold by Paddle.com Market Ltd as Merchant of Record.