If your aim is only to stop future renewal, start with cancellation. Decide separately whether you also want to remove the account containing your work.
Identify the account you intend to remove
Open a known conversation and inspect the signed-in account before proceeding. A personal account and an organization account can be associated with the same email address. The email alone may therefore be insufficient to identify the one you mean.
For example, a fictional user is leaving a personal subscription but still participates in a workplace organization. Their task is to remove the personal account without accidentally treating the organization's records as personal material to download or delete. Write down the account context you intend to remove, and follow the organization's rules for its records.
If settings directs you to Support, use that route. Anthropic also asks people with multiple accounts under one email to identify which accounts they want deleted when contacting Support. Support cases
Keep the permitted work before the final confirmation
If you want a personal record, request an export on the web or Desktop before deleting. The Claude export guide covers the export route and organization-role differences.
Do not stop at “the export was requested.” Download the result, open it, and find one conversation that matters to you. If you also need a generated file, check that you have the actual file and can open it in the intended application. A conversation describing a result and the result file are different things.
For the fictional departing user, a useful check is to find the permitted discussion titled “Workshop handover” and the final document it refers to. If either is absent, resolve that gap while access still exists. Do not delete the account in the expectation that the missing item can be retrieved later.
Finish the paid-plan step
Follow the cancellation instructions for the route through which you subscribed, including the relevant mobile-store route if applicable. Confirm the end of the paid period, then return to account deletion when it has lapsed. Cancellation routes linked by Anthropic
For your own record, keep these separate:
| Item | What to establish |
|---|---|
| Renewal | Whether cancellation was confirmed |
| Paid access | The actual end date shown for the subscription |
| Saved work | The permitted records and files you successfully opened |
| Deletion target | The precise account you intend to remove |
An app disappearing from your phone is not confirmation that each of those steps happened.
Use the deletion controls for your device
On the web, use Settings > Account > Delete account. On iOS, go through Settings > Profile > Delete account and confirm. On Android, open the menu, select your initials, then Profile > Delete Account, and confirm the warning. Device-specific paths
Read the confirmation screen before accepting it. If you meant to remove a conversation or stop renewal, return to that narrower task instead of continuing through account deletion.
Keep the confirmation, without promising instant erasure
After deletion, retain any confirmation you need for your own records. The loss of account access does not itself specify when every retained record is erased; Anthropic links a separate data-retention explanation from its deletion article. Use that policy for a retention question rather than inferring a deadline from the moment the sign-in stops working.
If you are changing email addresses, read Claude's email-change limitation before removing the old account. Finish only after the account, paid period and saved work match the decision you intended to make.