A dashboard sometimes needs the first ticket reference and sometimes a list of every reference in a message. Comparing expressions with and without global matching makes that choice concrete instead of treating g as a mysterious required suffix.
The first matching fragment is SUP-2048, and the full match list also contains SUP-4096. singleGlobal is false, while allGlobal is true. Showing the configuration and resulting searches together makes it clear that global describes the expression's enabled flag, not whether the particular message happened to contain multiple tickets.

Follow the value through the operation
Build two fixed patterns with the same ticket rule and inspect their global properties. The non-global match exposes its first matched text, while the global match returns all matched text entries. The boolean property describes configuration; the arrays and strings come from match.
Two matching operations return different shapes here. Without g, String.match returns a result array with the first full match and any captured groups; the example selects its first element for a simple comparison. With g, the method returns the complete matched fragments as a list. The displayed single and all fields are therefore a deliberate application-level view, not an assertion that both calls return the same kind of metadata.
The global property is read only. To change matching behavior, create an expression with the desired flags rather than assigning to that property. Global expressions can also maintain lastIndex during exec or test calls, so enabling g affects more than the number of fragments visible in this particular String.match example. Use the related cursor lesson when you need to understand repeated manual searches.
Add a third uppercase reference to the end of the message. The single field should still show SUP-2048, while the all field gains the new text. Next remove every reference. single becomes null and all becomes an empty array under this example's wrappers. Both global booleans keep their original values, confirming that configuration belongs to each expression rather than to its latest result.

<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="nos-demo-layout" content="responsive-lab"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Tell one match from all ticket matches</title><style>*{box-sizing:border-box}body{margin:0;background:#edf1f0;color:#172d36;font:15px/1.5 system-ui,sans-serif}main{max-width:1040px;margin:auto;padding:24px}header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:20px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:2px;color:#55716b;text-transform:uppercase}h1{font-size:clamp(23px,4vw,34px);line-height:1.15;margin:8px 0}h2{font-size:16px;margin:0 0 12px}.tag{border:1px solid #bfceca;border-radius:99px;padding:6px 12px;font-size:12px;white-space:nowrap}.panel{background:white;border:1px solid #d4dfdb;border-radius:18px;padding:20px;margin-bottom:14px;box-shadow:0 9px 30px #1d393407}.grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.result{background:#17352f;color:#f7fffb}.result h2{color:#c9ded5}.cards{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(135px,1fr))}.card{background:#f2ffc2;color:#17352f;padding:15px;border-radius:12px;min-width:0;overflow-wrap:anywhere}.card small{display:block;color:#536f60;font-size:11px;font-weight:700;text-transform:uppercase;margin-bottom:4px}.field{display:block;margin:8px 0}.field small{margin:0 0 3px;text-transform:none}.value{font-size:15px;font-weight:650;white-space:pre-wrap}.hero{font-size:clamp(28px,5vw,46px);font-weight:750;line-height:1.2;overflow-wrap:anywhere}.muted{color:#587169;font-size:13px}.result .muted{color:#bed7cb}pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.6 ui-monospace,monospace;max-height:220px;overflow:auto}.toolbar{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}button{background:#17352f;color:white;border:0;border-radius:10px;padding:10px 14px;font:600 13px system-ui;cursor:pointer}button.secondary{background:#edf3ea;color:#244337;border:1px solid #d0ddd0}button:hover{filter:brightness(.94)}button:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #749919;outline-offset:3px}textarea{display:block;width:100%;height:126px;border:1px solid #bccfc5;border-radius:10px;background:#fafcf9;padding:12px;font:13px/1.5 ui-monospace,monospace;resize:vertical;color:#15362c}label{font-weight:650;font-size:13px}details{margin-top:16px}summary{cursor:pointer;font-size:13px;font-weight:650}#status{min-height:20px;font-size:12px;color:#526f60;margin-top:8px}.error{color:#ffcfbf}.footer{font-size:12px;color:#627b72;margin-top:16px}.empty{font-size:18px;color:#c7dacd}.source-card{background:#f4f7f3;border:1px solid #dbe4d8;border-radius:10px;padding:12px;overflow-wrap:anywhere;white-space:pre-wrap}.source-list{display:flex;flex-wrap:wrap;gap:8px;max-height:170px;overflow:auto}.source-list .source-card{flex:1;min-width:100px}.code{background:#f5f8f2}mark{background:#f2ffc2;color:#183a2d;padding:2px 5px;border-radius:4px}@media(max-width:620px){main{padding:15px}.grid{grid-template-columns:1fr}.panel{padding:16px}header{align-items:flex-start}.tag{display:none}h1{font-size:25px}.cards{grid-template-columns:repeat(auto-fit,minmax(125px,1fr))}.source-list{max-height:120px}pre{max-height:150px}}</style></head><body><main>
<header><div><div class="eyebrow">JavaScript • RegExp global</div><h1>Tell one match from all ticket matches</h1><div class="muted">Change the data. See the actual result.</div></div><span class="tag">Interactive prototype</span></header>
<section class="panel"><label for="input">Input data (JSON)</label><textarea id="input" maxlength="10000" spellcheck="false"></textarea><div class="toolbar"><button id="run" type="button">Update preview</button><button class="secondary" id="original" type="button">Original data</button><button class="secondary" id="changed" type="button">Changed data</button><button class="secondary" id="edge" type="button">Empty / zero case</button></div><div id="status" role="status" aria-live="polite"></div></section>
<div class="grid"><section class="panel"><h2>Source after the operation</h2><div id="source" class="source-list"></div><p id="source-status" class="muted"></p></section><section class="panel result"><h2>Returned result</h2><div id="result" aria-live="polite"></div></section></div><details class="panel code"><summary>Inspect the exact values</summary><pre id="inspect"></pre></details>
<p class="footer">Local sample data only. No server request, account, or installation is needed.</p></main><script>
'use strict';
const initial = "\"SUP-2048 then SUP-4096\"";
const alternate = "\"SUP-2048 then SUP-4096 42\"";
const empty = "\"\"";
const input = document.getElementById('input');
const output = document.getElementById('result');
const source = document.getElementById('source');
const status = document.getElementById('status');
function transform(data) { return (()=>{const single=/SUP-[0-9]{4}/;const all=/SUP-[0-9]{4}/g;return {singleGlobal:single.global,allGlobal:all.global,single:data.match(single)?.[0]??null,all:data.match(all)||[]};})(); }
function readable(value) {
if (value === undefined) return 'undefined';
if (typeof value === 'number' && Object.is(value, -0)) return '-0';
return JSON.stringify(value, (_, v) => typeof v === 'number' && !Number.isFinite(v) ? String(v) : v, 2);
}
function renderCards(value, host) {
host.replaceChildren();
if (Array.isArray(value)) {
if (!value.length) {const p=document.createElement('p');p.className='empty';p.textContent='No items returned';host.append(p);return;}
const grid=document.createElement('div');grid.className='cards';
value.slice(0,40).forEach((item,index)=>{const card=document.createElement('div');card.className='card';const label=document.createElement('small');label.textContent='Item '+(index+1);card.append(label);appendValue(item,card);grid.append(card);});host.append(grid);
if(value.length>40){const p=document.createElement('p');p.textContent='Showing 40 of '+value.length+' items.';host.append(p);}
} else if(value && typeof value==='object'){const card=document.createElement('div');card.className='card';appendValue(value,card);host.append(card);}
else {const p=document.createElement('div');p.className='hero';p.textContent=typeof value==='boolean'?(value?'Yes · true':'No · false'):value===undefined?'No value · undefined':value===''?'Empty string':String(value);host.append(p);}
}
function appendValue(value,host){
if(value && typeof value==='object' && !Array.isArray(value))Object.entries(value).slice(0,40).forEach(([key,item])=>{const row=document.createElement('div');row.className='field';const label=document.createElement('small');label.textContent=key;const text=document.createElement('span');text.className='value';text.textContent=typeof item==='string'?item:readable(item);row.append(label,text);host.append(row);});
else {const text=document.createElement('div');text.className='value';text.textContent=typeof value==='string'?value:readable(value);host.append(text);}
}
function update(){
try{
if(input.value.length>10000)throw new Error('Keep this sample below 10,000 characters.');
const data=JSON.parse(input.value);const before=readable(data);const result=transform(data);const after=readable(data);
renderCards(result,output);source.replaceChildren();(Array.isArray(data)?data.slice(0,40):[data]).forEach(item=>{const card=document.createElement('div');card.className='source-card';card.textContent=typeof item==='string'?item:readable(item);source.append(card);});document.getElementById('source-status').textContent=before===after?'Data values unchanged':'Data values changed in place';document.getElementById('inspect').textContent='Input before:\n'+before+'\n\nReturned result:\n'+readable(result)+'\n\nSource after:\n'+after;
output.classList.remove('error');status.textContent='Preview updated. '+(before===after?'Data values unchanged.':'Source data changed in place.');
}catch(error){output.replaceChildren();output.classList.add('error');output.textContent=error.name+': '+error.message;source.replaceChildren();document.getElementById('source-status').textContent='';document.getElementById('inspect').textContent='';status.textContent='Check the JSON and the input shape. Restore Original data to start again.';}
}
document.getElementById('run').addEventListener('click',update);
[['original',initial],['changed',alternate],['edge',empty]].forEach(([id,value])=>document.getElementById(id).addEventListener('click',()=>{input.value=value;update();}));
input.value=initial;update();
</script></body></html>
Run the same calculation in your code
The JavaScript below isolates this example’s calculation. The complete HTML also includes its editable input and result panels.
const data = "SUP-2048 then SUP-4096";
const result = (()=>{const single=/SUP-[0-9]{4}/;const all=/SUP-[0-9]{4}/g;return {singleGlobal:single.global,allGlobal:all.global,single:data.match(single)?.[0]??null,all:data.match(all)||[]};})();
console.log(result);
The original input produces this result:
{
"singleGlobal": false,
"allGlobal": true,
"single": "SUP-2048",
"all": [
"SUP-2048",
"SUP-4096"
]
}
The expression stays fixed while the message changes. Incoming text is data; this example neither evaluates it as code nor lets it redefine an unrestricted regular expression.
Check the boundary before reusing it
global is a read-only indication of the g flag, not a switch you toggle by assigning true. Global matching also changes the structure returned by String.match.
Add a third reference to the message. Confirm that the first result stays the same while the global list gains another entry, then test text with no references.
Changed adds unrelated trailing text, leaving the first ticket and full ticket list unchanged. The global booleans also remain fixed. Add a third valid reference manually to test a meaningful difference between the first-match and all-match views.

<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="nos-demo-layout" content="responsive-lab"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Tell one match from all ticket matches</title><style>*{box-sizing:border-box}body{margin:0;background:#edf1f0;color:#172d36;font:15px/1.5 system-ui,sans-serif}main{max-width:1040px;margin:auto;padding:24px}header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:20px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:2px;color:#55716b;text-transform:uppercase}h1{font-size:clamp(23px,4vw,34px);line-height:1.15;margin:8px 0}h2{font-size:16px;margin:0 0 12px}.tag{border:1px solid #bfceca;border-radius:99px;padding:6px 12px;font-size:12px;white-space:nowrap}.panel{background:white;border:1px solid #d4dfdb;border-radius:18px;padding:20px;margin-bottom:14px;box-shadow:0 9px 30px #1d393407}.grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.result{background:#17352f;color:#f7fffb}.result h2{color:#c9ded5}.cards{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(135px,1fr))}.card{background:#f2ffc2;color:#17352f;padding:15px;border-radius:12px;min-width:0;overflow-wrap:anywhere}.card small{display:block;color:#536f60;font-size:11px;font-weight:700;text-transform:uppercase;margin-bottom:4px}.field{display:block;margin:8px 0}.field small{margin:0 0 3px;text-transform:none}.value{font-size:15px;font-weight:650;white-space:pre-wrap}.hero{font-size:clamp(28px,5vw,46px);font-weight:750;line-height:1.2;overflow-wrap:anywhere}.muted{color:#587169;font-size:13px}.result .muted{color:#bed7cb}pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.6 ui-monospace,monospace;max-height:220px;overflow:auto}.toolbar{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}button{background:#17352f;color:white;border:0;border-radius:10px;padding:10px 14px;font:600 13px system-ui;cursor:pointer}button.secondary{background:#edf3ea;color:#244337;border:1px solid #d0ddd0}button:hover{filter:brightness(.94)}button:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #749919;outline-offset:3px}textarea{display:block;width:100%;height:126px;border:1px solid #bccfc5;border-radius:10px;background:#fafcf9;padding:12px;font:13px/1.5 ui-monospace,monospace;resize:vertical;color:#15362c}label{font-weight:650;font-size:13px}details{margin-top:16px}summary{cursor:pointer;font-size:13px;font-weight:650}#status{min-height:20px;font-size:12px;color:#526f60;margin-top:8px}.error{color:#ffcfbf}.footer{font-size:12px;color:#627b72;margin-top:16px}.empty{font-size:18px;color:#c7dacd}.source-card{background:#f4f7f3;border:1px solid #dbe4d8;border-radius:10px;padding:12px;overflow-wrap:anywhere;white-space:pre-wrap}.source-list{display:flex;flex-wrap:wrap;gap:8px;max-height:170px;overflow:auto}.source-list .source-card{flex:1;min-width:100px}.code{background:#f5f8f2}mark{background:#f2ffc2;color:#183a2d;padding:2px 5px;border-radius:4px}@media(max-width:620px){main{padding:15px}.grid{grid-template-columns:1fr}.panel{padding:16px}header{align-items:flex-start}.tag{display:none}h1{font-size:25px}.cards{grid-template-columns:repeat(auto-fit,minmax(125px,1fr))}.source-list{max-height:120px}pre{max-height:150px}}</style></head><body><main>
<header><div><div class="eyebrow">JavaScript • RegExp global</div><h1>Tell one match from all ticket matches</h1><div class="muted">One input, one operation, one observable result.</div></div><span class="tag">Starter example</span></header>
<section class="panel"><label for="input">Input data (JSON)</label><textarea id="input" maxlength="10000" spellcheck="false"></textarea><div class="toolbar"><button id="run" type="button">Update preview</button><button class="secondary" id="original" type="button">Original data</button><button class="secondary" id="changed" type="button">Changed data</button><button class="secondary" id="edge" type="button">Empty / zero case</button></div><div id="status" role="status" aria-live="polite"></div></section>
<div class="grid"><section class="panel code"><h2>The operation</h2><pre id="expression"></pre></section><section class="panel result"><h2>Returned result</h2><pre id="result" aria-live="polite"></pre></section></div><section class="panel"><h2>Source after the operation</h2><pre id="source"></pre></section>
<p class="footer">Local sample data only. No server request, account, or installation is needed.</p></main><script>
'use strict';
const initial = "\"SUP-2048 then SUP-4096\"";
const alternate = "\"SUP-2048 then SUP-4096 42\"";
const empty = "\"\"";
const input = document.getElementById('input');
const output = document.getElementById('result');
const source = document.getElementById('source');
const status = document.getElementById('status');
function transform(data) { return (()=>{const single=/SUP-[0-9]{4}/;const all=/SUP-[0-9]{4}/g;return {singleGlobal:single.global,allGlobal:all.global,single:data.match(single)?.[0]??null,all:data.match(all)||[]};})(); }
function readable(value) {
if (value === undefined) return 'undefined';
if (typeof value === 'number' && Object.is(value, -0)) return '-0';
return JSON.stringify(value, (_, v) => typeof v === 'number' && !Number.isFinite(v) ? String(v) : v, 2);
}
function renderCards(value, host) {
host.replaceChildren();
if (Array.isArray(value)) {
if (!value.length) {const p=document.createElement('p');p.className='empty';p.textContent='No items returned';host.append(p);return;}
const grid=document.createElement('div');grid.className='cards';
value.slice(0,40).forEach((item,index)=>{const card=document.createElement('div');card.className='card';const label=document.createElement('small');label.textContent='Item '+(index+1);card.append(label);appendValue(item,card);grid.append(card);});host.append(grid);
if(value.length>40){const p=document.createElement('p');p.textContent='Showing 40 of '+value.length+' items.';host.append(p);}
} else if(value && typeof value==='object'){const card=document.createElement('div');card.className='card';appendValue(value,card);host.append(card);}
else {const p=document.createElement('div');p.className='hero';p.textContent=typeof value==='boolean'?(value?'Yes · true':'No · false'):value===undefined?'No value · undefined':value===''?'Empty string':String(value);host.append(p);}
}
function appendValue(value,host){
if(value && typeof value==='object' && !Array.isArray(value))Object.entries(value).slice(0,40).forEach(([key,item])=>{const row=document.createElement('div');row.className='field';const label=document.createElement('small');label.textContent=key;const text=document.createElement('span');text.className='value';text.textContent=typeof item==='string'?item:readable(item);row.append(label,text);host.append(row);});
else {const text=document.createElement('div');text.className='value';text.textContent=typeof value==='string'?value:readable(value);host.append(text);}
}
function update(){
try{
if(input.value.length>10000)throw new Error('Keep this sample below 10,000 characters.');
const data=JSON.parse(input.value);const before=readable(data);const result=transform(data);const after=readable(data);
output.textContent=readable(result);source.textContent=after;
output.classList.remove('error');status.textContent='Preview updated. '+(before===after?'Data values unchanged.':'Source data changed in place.');
}catch(error){output.replaceChildren();output.classList.add('error');output.textContent=error.name+': '+error.message;source.replaceChildren();status.textContent='Check the JSON and the input shape. Restore Original data to start again.';}
}
document.getElementById('run').addEventListener('click',update);
[['original',initial],['changed',alternate],['edge',empty]].forEach(([id,value])=>document.getElementById(id).addEventListener('click',()=>{input.value=value;update();}));
document.getElementById('expression').textContent="(()=>{const single=/SUP-[0-9]{4}/;const all=/SUP-[0-9]{4}/g;return {singleGlobal:single.global,allGlobal:all.global,single:data.match(single)?.[0]??null,all:data.match(all)||[]};})()";
input.value=initial;update();
</script></body></html>
The editor expects valid JSON. If punctuation prevents a run, check the JSON parsing lesson before changing the calculation. If your copied page does not execute at all, check how JavaScript connects to HTML. The official MDN reference documents the underlying operation.
Decide whether the dashboard needs the first ticket or every ticket before choosing its matcher. Share the runnable HTML as a link with the person reviewing that behavior. They can add another reference and compare both results, which is more informative than simply describing the pattern as global.