A support queue needs to jump to its first urgent ticket. Its position matters because the interface will select the corresponding row.
Ticket 42 is the urgent item in a three-ticket queue. The interface needs its row position so it can select that row. We will return index 1, which identifies the second row, rather than confusing the array index with ticket ID 42.
Try the working result
The result is the number 1. Change the first ticket to urgent and update the preview; the result becomes 0. If two tickets are urgent, the earlier one wins. These cases make the first-match rule visible before a row-selection feature uses it.
Use Changed data for another preset, or edit the JSON and press Update preview. The controls use sample data; they do not contact a backend.
Live exampletry it here, then copy the code
<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="nos-demo-layout" content="responsive-lab"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Urgent ticket locator</title><style>*{box-sizing:border-box}body{margin:0;background:#edf1f0;color:#172d36;font:15px/1.5 system-ui,sans-serif}main{max-width:1040px;margin:auto;padding:24px}header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:20px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:2px;color:#55716b;text-transform:uppercase}h1{font-size:clamp(23px,4vw,34px);line-height:1.15;margin:8px 0}h2{font-size:16px;margin:0 0 12px}.tag{border:1px solid #bfceca;border-radius:99px;padding:6px 12px;font-size:12px;white-space:nowrap}.panel{background:white;border:1px solid #d4dfdb;border-radius:18px;padding:20px;margin-bottom:14px;box-shadow:0 9px 30px #1d393407}.grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.result{background:#17352f;color:#f7fffb}.result h2{color:#c9ded5}.cards{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(135px,1fr))}.card{background:#f2ffc2;color:#17352f;padding:15px;border-radius:12px;min-width:0;overflow-wrap:anywhere}.card small{display:block;color:#536f60;font-size:11px;font-weight:700;text-transform:uppercase;margin-bottom:4px}.field{display:block;margin:8px 0}.field small{margin:0 0 3px;text-transform:none}.value{font-size:15px;font-weight:650;white-space:pre-wrap}.hero{font-size:clamp(28px,5vw,46px);font-weight:750;line-height:1.2;overflow-wrap:anywhere}.muted{color:#587169;font-size:13px}.result .muted{color:#bed7cb}pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.6 ui-monospace,monospace;max-height:220px;overflow:auto}.toolbar{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}button{background:#17352f;color:white;border:0;border-radius:10px;padding:10px 14px;font:600 13px system-ui;cursor:pointer}button.secondary{background:#edf3ea;color:#244337;border:1px solid #d0ddd0}button:hover{filter:brightness(.94)}button:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #749919;outline-offset:3px}textarea{display:block;width:100%;height:126px;border:1px solid #bccfc5;border-radius:10px;background:#fafcf9;padding:12px;font:13px/1.5 ui-monospace,monospace;resize:vertical;color:#15362c}label{font-weight:650;font-size:13px}details{margin-top:16px}summary{cursor:pointer;font-size:13px;font-weight:650}#status{min-height:20px;font-size:12px;color:#526f60;margin-top:8px}.error{color:#ffcfbf}.footer{font-size:12px;color:#627b72;margin-top:16px}.empty{font-size:18px;color:#c7dacd}.source-card{background:#f4f7f3;border:1px solid #dbe4d8;border-radius:10px;padding:12px;overflow-wrap:anywhere;white-space:pre-wrap}.source-list{display:flex;flex-wrap:wrap;gap:8px;max-height:170px;overflow:auto}.source-list .source-card{flex:1;min-width:100px}.code{background:#f5f8f2}mark{background:#f2ffc2;color:#183a2d;padding:2px 5px;border-radius:4px}@media(max-width:620px){main{padding:15px}.grid{grid-template-columns:1fr}.panel{padding:16px}header{align-items:flex-start}.tag{display:none}h1{font-size:25px}.cards{grid-template-columns:repeat(auto-fit,minmax(125px,1fr))}.source-list{max-height:120px}pre{max-height:150px}}</style></head><body><main>
<header><div><div class="eyebrow">JavaScript • Array findIndex</div><h1>Urgent ticket locator</h1><div class="muted">Change the data. See the actual result.</div></div><span class="tag">Interactive prototype</span></header>
<section class="panel"><label for="input">Input data (JSON)</label><textarea id="input" maxlength="10000" spellcheck="false"></textarea><div class="toolbar"><button id="run" type="button">Update preview</button><button class="secondary" id="original" type="button">Original data</button><button class="secondary" id="changed" type="button">Changed data</button><button class="secondary" id="edge" type="button">Empty / zero case</button></div><div id="status" role="status" aria-live="polite"></div></section>
<div class="grid"><section class="panel"><h2>Source after the operation</h2><div id="source" class="source-list"></div><p id="source-status" class="muted"></p></section><section class="panel result"><h2>Returned result</h2><div id="result" aria-live="polite"></div></section></div><details class="panel code"><summary>Inspect the exact values</summary><pre id="inspect"></pre></details>
<p class="footer">Local sample data only. No server request, account, or installation is needed.</p></main><script>
'use strict';
const initial = "[{\"id\":41,\"priority\":\"normal\"},{\"id\":42,\"priority\":\"urgent\"},{\"id\":43,\"priority\":\"normal\"}]";
const alternate = "[\n {\n \"id\": 41,\n \"priority\": \"normal\"\n },\n {\n \"id\": 42,\n \"priority\": \"urgent\"\n }\n]";
const empty = "[]";
const input = document.getElementById('input');
const output = document.getElementById('result');
const source = document.getElementById('source');
const status = document.getElementById('status');
function transform(data) { return data.findIndex(item => item.priority === 'urgent'); }
function readable(value) {
if (value === undefined) return 'undefined';
if (typeof value === 'number' && Object.is(value, -0)) return '-0';
return JSON.stringify(value, (_, v) => typeof v === 'number' && !Number.isFinite(v) ? String(v) : v, 2);
}
function renderCards(value, host) {
host.replaceChildren();
if (Array.isArray(value)) {
if (!value.length) {const p=document.createElement('p');p.className='empty';p.textContent='No items returned';host.append(p);return;}
const grid=document.createElement('div');grid.className='cards';
value.slice(0,40).forEach((item,index)=>{const card=document.createElement('div');card.className='card';const label=document.createElement('small');label.textContent='Item '+(index+1);card.append(label);appendValue(item,card);grid.append(card);});host.append(grid);
if(value.length>40){const p=document.createElement('p');p.textContent='Showing 40 of '+value.length+' items.';host.append(p);}
} else if(value && typeof value==='object'){const card=document.createElement('div');card.className='card';appendValue(value,card);host.append(card);}
else {const p=document.createElement('div');p.className='hero';p.textContent=typeof value==='boolean'?(value?'Yes · true':'No · false'):value===undefined?'No value · undefined':value===''?'Empty string':String(value);host.append(p);}
}
function appendValue(value,host){
if(value && typeof value==='object' && !Array.isArray(value))Object.entries(value).slice(0,40).forEach(([key,item])=>{const row=document.createElement('div');row.className='field';const label=document.createElement('small');label.textContent=key;const text=document.createElement('span');text.className='value';text.textContent=typeof item==='string'?item:readable(item);row.append(label,text);host.append(row);});
else {const text=document.createElement('div');text.className='value';text.textContent=typeof value==='string'?value:readable(value);host.append(text);}
}
function update(){
try{
if(input.value.length>10000)throw new Error('Keep this sample below 10,000 characters.');
const data=JSON.parse(input.value);const before=readable(data);const result=transform(data);const after=readable(data);
renderCards(result,output);source.replaceChildren();(Array.isArray(data)?data.slice(0,40):[data]).forEach(item=>{const card=document.createElement('div');card.className='source-card';card.textContent=typeof item==='string'?item:readable(item);source.append(card);});document.getElementById('source-status').textContent=before===after?'Data values unchanged':'Data values changed in place';document.getElementById('inspect').textContent='Input before:\n'+before+'\n\nReturned result:\n'+readable(result)+'\n\nSource after:\n'+after;
output.classList.remove('error');status.textContent='Preview updated. '+(before===after?'Data values unchanged.':'Source data changed in place.');
}catch(error){output.replaceChildren();output.classList.add('error');output.textContent=error.name+': '+error.message;source.replaceChildren();document.getElementById('source-status').textContent='';document.getElementById('inspect').textContent='';status.textContent='Check the JSON and the input shape. Restore Original data to start again.';}
}
document.getElementById('run').addEventListener('click',update);
[['original',initial],['changed',alternate],['edge',empty]].forEach(([id,value])=>document.getElementById(id).addEventListener('click',()=>{input.value=value;update();}));
input.value=initial;update();
</script></body></html>
Follow the code
findIndex returns the first passing element's zero-based index. Index 1 means the second row.
The callback checks whether item.priority equals "urgent". findIndex searches from the beginning and stops when that comparison passes. Its return identifies the position in the current array, not a permanent identity for the ticket. Reordering the queue can change that index while the ticket ID stays the same.
const data = [
{
"id": 41,
"priority": "normal"
},
{
"id": 42,
"priority": "urgent"
},
{
"id": 43,
"priority": "normal"
}
];
const result = data.findIndex(item => item.priority === 'urgent');
console.log(result);
The original sample returns:
1
Compare the numeric result with the source rows. The urgent ticket has id 42, but its position is 1 because array indexes begin at zero.
Take the small version apart
The starter uses the same operation with a simpler layout. Choose Edit code to inspect its HTML and script, or Copy code to save the complete example as index.html. Open that file in your browser to run it without a framework. JSON inputs need double-quoted keys and strings.
Live exampletry it here, then copy the code
<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="nos-demo-layout" content="responsive-lab"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Urgent ticket locator</title><style>*{box-sizing:border-box}body{margin:0;background:#edf1f0;color:#172d36;font:15px/1.5 system-ui,sans-serif}main{max-width:1040px;margin:auto;padding:24px}header{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:20px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:2px;color:#55716b;text-transform:uppercase}h1{font-size:clamp(23px,4vw,34px);line-height:1.15;margin:8px 0}h2{font-size:16px;margin:0 0 12px}.tag{border:1px solid #bfceca;border-radius:99px;padding:6px 12px;font-size:12px;white-space:nowrap}.panel{background:white;border:1px solid #d4dfdb;border-radius:18px;padding:20px;margin-bottom:14px;box-shadow:0 9px 30px #1d393407}.grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.result{background:#17352f;color:#f7fffb}.result h2{color:#c9ded5}.cards{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(135px,1fr))}.card{background:#f2ffc2;color:#17352f;padding:15px;border-radius:12px;min-width:0;overflow-wrap:anywhere}.card small{display:block;color:#536f60;font-size:11px;font-weight:700;text-transform:uppercase;margin-bottom:4px}.field{display:block;margin:8px 0}.field small{margin:0 0 3px;text-transform:none}.value{font-size:15px;font-weight:650;white-space:pre-wrap}.hero{font-size:clamp(28px,5vw,46px);font-weight:750;line-height:1.2;overflow-wrap:anywhere}.muted{color:#587169;font-size:13px}.result .muted{color:#bed7cb}pre{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.6 ui-monospace,monospace;max-height:220px;overflow:auto}.toolbar{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}button{background:#17352f;color:white;border:0;border-radius:10px;padding:10px 14px;font:600 13px system-ui;cursor:pointer}button.secondary{background:#edf3ea;color:#244337;border:1px solid #d0ddd0}button:hover{filter:brightness(.94)}button:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #749919;outline-offset:3px}textarea{display:block;width:100%;height:126px;border:1px solid #bccfc5;border-radius:10px;background:#fafcf9;padding:12px;font:13px/1.5 ui-monospace,monospace;resize:vertical;color:#15362c}label{font-weight:650;font-size:13px}details{margin-top:16px}summary{cursor:pointer;font-size:13px;font-weight:650}#status{min-height:20px;font-size:12px;color:#526f60;margin-top:8px}.error{color:#ffcfbf}.footer{font-size:12px;color:#627b72;margin-top:16px}.empty{font-size:18px;color:#c7dacd}.source-card{background:#f4f7f3;border:1px solid #dbe4d8;border-radius:10px;padding:12px;overflow-wrap:anywhere;white-space:pre-wrap}.source-list{display:flex;flex-wrap:wrap;gap:8px;max-height:170px;overflow:auto}.source-list .source-card{flex:1;min-width:100px}.code{background:#f5f8f2}mark{background:#f2ffc2;color:#183a2d;padding:2px 5px;border-radius:4px}@media(max-width:620px){main{padding:15px}.grid{grid-template-columns:1fr}.panel{padding:16px}header{align-items:flex-start}.tag{display:none}h1{font-size:25px}.cards{grid-template-columns:repeat(auto-fit,minmax(125px,1fr))}.source-list{max-height:120px}pre{max-height:150px}}</style></head><body><main>
<header><div><div class="eyebrow">JavaScript • Array findIndex</div><h1>Urgent ticket locator</h1><div class="muted">One input, one operation, one observable result.</div></div><span class="tag">Starter example</span></header>
<section class="panel"><label for="input">Input data (JSON)</label><textarea id="input" maxlength="10000" spellcheck="false"></textarea><div class="toolbar"><button id="run" type="button">Update preview</button><button class="secondary" id="original" type="button">Original data</button><button class="secondary" id="changed" type="button">Changed data</button><button class="secondary" id="edge" type="button">Empty / zero case</button></div><div id="status" role="status" aria-live="polite"></div></section>
<div class="grid"><section class="panel code"><h2>The operation</h2><pre id="expression"></pre></section><section class="panel result"><h2>Returned result</h2><pre id="result" aria-live="polite"></pre></section></div><section class="panel"><h2>Source after the operation</h2><pre id="source"></pre></section>
<p class="footer">Local sample data only. No server request, account, or installation is needed.</p></main><script>
'use strict';
const initial = "[{\"id\":41,\"priority\":\"normal\"},{\"id\":42,\"priority\":\"urgent\"},{\"id\":43,\"priority\":\"normal\"}]";
const alternate = "[\n {\n \"id\": 41,\n \"priority\": \"normal\"\n },\n {\n \"id\": 42,\n \"priority\": \"urgent\"\n }\n]";
const empty = "[]";
const input = document.getElementById('input');
const output = document.getElementById('result');
const source = document.getElementById('source');
const status = document.getElementById('status');
function transform(data) { return data.findIndex(item => item.priority === 'urgent'); }
function readable(value) {
if (value === undefined) return 'undefined';
if (typeof value === 'number' && Object.is(value, -0)) return '-0';
return JSON.stringify(value, (_, v) => typeof v === 'number' && !Number.isFinite(v) ? String(v) : v, 2);
}
function renderCards(value, host) {
host.replaceChildren();
if (Array.isArray(value)) {
if (!value.length) {const p=document.createElement('p');p.className='empty';p.textContent='No items returned';host.append(p);return;}
const grid=document.createElement('div');grid.className='cards';
value.slice(0,40).forEach((item,index)=>{const card=document.createElement('div');card.className='card';const label=document.createElement('small');label.textContent='Item '+(index+1);card.append(label);appendValue(item,card);grid.append(card);});host.append(grid);
if(value.length>40){const p=document.createElement('p');p.textContent='Showing 40 of '+value.length+' items.';host.append(p);}
} else if(value && typeof value==='object'){const card=document.createElement('div');card.className='card';appendValue(value,card);host.append(card);}
else {const p=document.createElement('div');p.className='hero';p.textContent=typeof value==='boolean'?(value?'Yes · true':'No · false'):value===undefined?'No value · undefined':value===''?'Empty string':String(value);host.append(p);}
}
function appendValue(value,host){
if(value && typeof value==='object' && !Array.isArray(value))Object.entries(value).slice(0,40).forEach(([key,item])=>{const row=document.createElement('div');row.className='field';const label=document.createElement('small');label.textContent=key;const text=document.createElement('span');text.className='value';text.textContent=typeof item==='string'?item:readable(item);row.append(label,text);host.append(row);});
else {const text=document.createElement('div');text.className='value';text.textContent=typeof value==='string'?value:readable(value);host.append(text);}
}
function update(){
try{
if(input.value.length>10000)throw new Error('Keep this sample below 10,000 characters.');
const data=JSON.parse(input.value);const before=readable(data);const result=transform(data);const after=readable(data);
output.textContent=readable(result);source.textContent=after;
output.classList.remove('error');status.textContent='Preview updated. '+(before===after?'Data values unchanged.':'Source data changed in place.');
}catch(error){output.replaceChildren();output.classList.add('error');output.textContent=error.name+': '+error.message;source.replaceChildren();status.textContent='Check the JSON and the input shape. Restore Original data to start again.';}
}
document.getElementById('run').addEventListener('click',update);
[['original',initial],['changed',alternate],['edge',empty]].forEach(([id,value])=>document.getElementById(id).addEventListener('click',()=>{input.value=value;update();}));
document.getElementById('expression').textContent="data.findIndex(item => item.priority === 'urgent')";
input.value=initial;update();
</script></body></html>
Avoid the common mistake
A missing match returns -1. Passing that value to splice can remove the final entry accidentally.
Do not test the result with if (index): index 0 is falsy even though it is a successful match, and -1 is truthy even though no match exists. Check index !== -1 before selecting or editing a row. In particular, splice(-1, 1) would remove the last ticket.
Change one rule, then check it
Make every ticket normal and show a no-urgent-ticket state.
An empty queue returns -1. Make every priority normal and verify that the missing state is also -1. A helpful interface should say No urgent tickets rather than selecting the final row. If it needs the ticket object itself, use find instead.
The MDN reference covers the full syntax and browser support. If your saved page does not run its script, the HTML and JavaScript guide helps check the file setup.
Put the example in someone else's hands
A queue shortcut deserves a test with the urgent item in the first row, the last row, and no row. Share the fictional ticket preview so a teammate can verify those selection decisions before you attach them to an actual support queue.
Copy the complete HTML and use HTML to link to share the runnable file through NOS. Each visitor can try the browser-side example; this does not synchronize edits or add a shared database.